Results That Last by Quint Studer

Author:Quint Studer
Language: eng
Format: epub
Publisher: Wiley
Published: 2010-12-07T16:00:00+00:00

For example, if a manager got bad results, we’d urge her to share these results with staff by saying something like:“The employee satisfaction results are back. Thank you for completing the survey. I want to tell you I’m disappointed. Obviously I’m not the leader that I want to be. But I want you to know that I’m committed to being a good leader. In fact, I’m going to get additional training in the areas you identified where I can improve. I do want to tell you that I’m committed to making this a better department and to being a good leader. I hope you’ll help me.”

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